Overview
This method of procedure (MOP) explains the IAP upgrade process from version 2019.x.x and higher for on-premise software. Before you begin, please review the information in this guide in its entirety. All steps and activities must be completed for the upgrade process to succeed.
Upgrade Path by Version
To upgrade to the target version in the right column, you must be running the version in the left column.
| Current Version | Target Version |
|---|---|
| From | To |
| 2019.x.x | 2020.1.x / 2020.2.x / 2021.1.x |
| 2020.1.x | 2020.2.x / 2021.1.x |
| 2020.2.x | 2021.1.x |
Method of Procedure
This MOP consists of five stages in the following order. Click the first link to begin. Each stage guides you into the next phase.
⚠ Note: Deprecations and breaking changes to be aware of prior to upgrading IAP are discussed in the Product Notices of the Itential documentation site.
Rollback
Refer to the Rollback guide to bring your system back to its original status, before running the upgrade. If you encounter any problems during rollback, please contact the Itential Service Desk.
Troubleshooting
Use the Common Errors guide to identify and resolve the more frequent errors you may encounter in the upgrade. If unable to resolve, please contact the Itential Service Desk.